Privacy Policy

1. Introduction

This Privacy Policy explains how PAM Marketing Automation Platform ("PAM," "we," "our," or "us") collects, uses, and discloses information about users ("you") when you access or use our platform. We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, such as your name, email address, company name, job title, and phone number, when you create an account, communicate with us, or use our services. This information allows us to provide, personalize, and support your experience with PAM.

2.2 Usage Data

Our platform collects data on how the services are used, including device information, browser type, IP address, log data, and the pages or features accessed. This data helps us improve our platform and analyze usage patterns to better serve users.

2.3 Customer Data

PAM collects data provided by users about their customers ("Customer Data") for marketing and analytics purposes. PAM only processes Customer Data in accordance with user instructions and applicable data protection laws.

3. How We Use Your Information

To Provide Services: We use collected information to operate, maintain, and provide you with features and functionalities of the platform.
To Improve Our Platform: Usage data helps us optimize, improve, and expand our platform's capabilities.
To Communicate with You: We may send you service-related communications, updates, and marketing information relevant to your interests.
To Ensure Security: We monitor and protect against fraud, unauthorized access, and security risks using collected information.

4. Sharing Your Information

We do not share your personal information with third parties except as described in this policy or with your consent. We may share data with trusted service providers who help us operate our platform, perform technical functions, or analyze usage data. We ensure that these providers are contractually obligated to protect your information.

5. Data Security

PAM is committed to implementing robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to ensure a high level of security, we cannot guarantee absolute security for data shared over the internet. Users are encouraged to implement additional security measures, such as password protection and two-factor authentication.

6. Data Retention

We retain personal data only as long as necessary to provide the services, fulfill legitimate business purposes, or comply with legal obligations. Customer Data is retained in line with user instructions, and users can delete or export their data as required.

7. Your Rights

Depending on your location, you may have certain rights concerning your personal data, such as the right to access, correct, delete, restrict processing, or object to certain processing activities. To exercise these rights, please contact us at contact@pams.ai.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of material changes by posting the updated policy on our website or by email. Continued use of the platform after any policy change constitutes acceptance of the updated Privacy Policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at contact@pams.ai.